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Terms and Conditions

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Tour Cost
Prices are in NZ dollars. Prices are specified on each tour page. Total package excludes airfares and is based on twin share accommodation.

Tour package includes
Accommodation, Breakfasts, Evening meals where specified, all arranged land transport including airport transfers, personal guide, specified attractions, specified sightseeing,

Tour package does not include
Drinks, Lunches, morning/afternoon teas, personal and sundry costs, laundry/dry-cleaning, personal care, medical costs, taxis, personal transport or trips, attractions arranged but not specified in cost.

Attractions included in cost (Dependent on tour option)
Event tickets, winery tour, Skytower, Auckland Harbour Cruise, , Te puia, Huka Falls, Auckland Museum, Cable car Wellington, Tamaki Maori Concert and Hangi, North to South Island Ferry crossing, Skyline Restaurant/Gondola, NZ Fur Seals, Earnslaw Steam cruise and farm show.

Attractions arranged but not included

Whale Watching, Milford Scenic Flight and Cruise, Shotover Jet Boat., Bungy, Blo Karts, Kyaking. We are flexible and often able to arrange other activities in line with your personal interests.

Accommodation
We use high standard resort and hotel accommodation in the larger centres. In some of the more rural areas we use the best there is with access facilities. In some instances we may not have sufficient fully accessible accommodation. The most accessible will be allocated on need, we apologize in advance if occasionally you may have to improvise somewhat, and ask for your understanding on such matters. Whilst New Zealand is relatively developed in terms of its accessibility there is always room for improvement which is what Accessible New Zealand tries to encourage through creating awareness with providers. We can assure you, we are there to help. Circumstances can occasionally mean changing accommodation for a variety of reasons however we have trusted providers and this gives us flexibility to ensure your needs are met. The more information you can give us prior to your arrival, the better we can meet your needs.

Meals
There are a wide variety of meals provided with the itinerary, some in top hotels and restaurants. Some with a much more local flavour. From Fish and Chips in newspaper in Hokitika to a sumptuous buffet overlooking the mountains and lakes of Middle Earth in Queenstown.  Breakfasts are also varied from full cooked breakfast in our resort hotels to continental in some of the smaller places. We are able to arrange for any special needs. Vegetarian, etc.

Who Can Come?
Anyone! Those with physical disabilities who may need a little extra planning and care, those who are a little apprehensive about travelling alone, or those who just want a great group of people to travel and experience NZ with.

The Itinerary
Is at a real easy pace. Late check outs, help with your baggage, absolutely stress free.

Our Vehicles
Include a Nissan Elgrand Luxury air-conditioned mini bus where wheelchair users in some cases may have to transfer to normal seating by way of hydraulic lifting chair. Alternatively a fully accessible Mitsubishi Rosa bus or Luxury wheelchair accessible 35 seater coach may be used.
Approximate driving time total is mentioned in itinerary, this does not include rest time and stops. We do our best to schedule stops at least every two hours driving.

An experienced escort/guide
Will be along to assist in general terms. However, personal carers are not part of the package. We can provide personal care, this can save on airfares if you need to bring a caregiver along but would incur extra cost and need to be discussed with us personally before the tour starts. We can often arrange one attendant able to care for two or even three on tour, allowing them to split the cost. This is depending on individual needs. Some activities may not be suitable for the entire group.

Weather
Generally January, February and March are very stable and clear months weather wise.  Our weather is generally good, but again we can’t make any promises, bring some warm clothing just in case.

Extra Costs
Tipping is not expected. There are no hidden tax costs indeed in some cases overseas visitors can get a tax refund on some products. Lunches and sundry expenses are not great, probably ten to twenty dollars (NZ) a day would be ample. Scenic flights and other attractions not included in price of tour can vary, we can give estimates if required. Any not wishing to take part in specific attractions can be discounted the appropriate amounts, provided that we are made aware prior to payment.  Ballpark, our dollar is just above half of an American Dollar and about a third of a pound.

Comments

We intend to get you there and to give you the experience you are hoping for. We do state that it may not always be the easiest way and if it means picking you up and carrying you, if you don’t mind it, we will do it. Some roads may be rough but we will get you there, some things may not be perfect but we will deal with it. Where there is a will, there is a way and we intend to show you the best and give you the best and if it means carrying you across the sand so you can swim in the grand pacific, well so be it ( Where possible). Come to us with any problems or for any advice, don’t battle along on your own.

Contact
On tour we can be contacted on our cell phone (0064) (0)27 87 27 278. All hotel contact numbers are included in case any friends or relatives at home want to keep in touch. Numbers are given as if ringing from inside NZ, overseas caller use NZ code 64 and drop the first zero.

Medical Backup
Our staff is experienced in managing and looking after people with various special medical, mobility and other needs. Even though we complain about our Health System here in NZ we do have a good network of doctors, medical centres, and hospitals. As long as we are aware of your needs we can plan ahead to make sure they are fully met. We are the only company in New Zealand offering this depth of service. New Zealand does have some kind of a reciprocal arrangement with the UK in health care delivery.

Insurance
ACC (Accident Compensation Commission) provides cover for accident while in NZ, your safety and wellbeing are our prime concern but we insist you take out personal travel insurance even before putting a deposit down in case for reasons beyond your control you are unable to make the trip.

Conditions
We have an application form that we like everyone to fill in; the reasons are explained on the form. We do our very best, we go much further than “the extra mile” your safety and enjoyment are our main concern, so we need to know of any special needs. If for any reason an attraction included in tour cost does not go ahead, that portion will be refunded. (This does not include someone deciding they don’t want to do it once the tour has started)  Tour is subject to minimum numbers.

Liability
Your Safety, wellbeing and enjoyment are our prime responsibility and concern. New Zealand’s Accident Compensation Commission covers your personal medical needs in the event of accident. If however something spoils your trip. Accident, departure from itinerary, bad weather, or whatever. We want you to be assured we have done our very best, in no way can we personally or our company accept liability for anything beyond our control, or the result of a decision we or any of our staff made at the time believing it would be for the best.  Our vehicles are all in very good order and well serviced, however the nature of our tours means we may not quickly be able to have a fully suitable replacement vehicle available. Should a breakdown necessitate a hold up or departure from itinerary, we would do our very best for you but once again could not be expected to make refund or be liable.  Before tour starts we need your assurance you understand, and accept these conditions.

To secure a booking we require $500 NZ per person.
Full payment to be made, two months prior to tour departure. 
We prefer payment in the form of Bank Draft or Telegraphic Transfer into our nominated account, and strongly urge travel insurance to be taken out before any money is paid.
All cancellations should be notified in writing and become effective only when received in this office.

Cancellation charges are as follows:

PERIOD OF CANCELLATION

AMOUNT OF LOSS IN RESPECT OF TOTAL COST

60 days (before commencement date)

Loss of Deposit

30-16 days

50%

15-00 days

100%